Who we are
SMART CO CRM LTD builds CRM platforms, portals and operational software. For information collected through this website, SMART CO CRM LTD is the data controller.
- Company number: 17429977
- Registered office: Floor 11, Cobalt Square, 83-85 Hagley Road, Birmingham, B16 8QG, United Kingdom
- Contact: hello@smartcocrm.com
What we collect
When you submit an enquiry we collect the information you choose to provide, such as your name, company, work email, telephone number, sector, current system and a description of what you need.
We also record technical information needed to protect the form from abuse, including the submission time, browser user agent and a one-way hash of the originating IP address.
Why we use it
| Purpose | Reason |
|---|---|
| Responding to your enquiry and discussing possible work | To take steps at your request before entering a contract and our legitimate interest in responding to people who contact us |
| Protecting forms and systems from abuse | Our legitimate interest in keeping the website secure |
| Website analytics, where you allow it | Your consent |
Where information is stored
Website enquiries are stored in protected server-side storage outside the public web directory and are also sent to the relevant SmartCo mailbox so the team can respond. We do not sell personal data to advertisers.
How long we keep enquiry information
We keep enquiry information only for as long as it is reasonably needed to respond, manage a potential or active client relationship, meet legal obligations and resolve disputes. Where an enquiry becomes a client relationship, relevant records may be retained for the period required for contractual, accounting and legal purposes.
Analytics and external services
Google Analytics is loaded only after you choose to allow analytics cookies. The contact form also uses Google reCAPTCHA to reduce automated spam. These providers may receive technical request information when their service is loaded.
Your rights
Subject to applicable data protection law, you may have rights to access, correct, erase or restrict the use of your personal data, object to certain processing, and request a portable copy. To make a request, email hello@smartcocrm.com.
You can also complain to the UK Information Commissioner's Office if you are unhappy with how your information has been handled.
Client systems
This policy covers the SmartCo website. Where SmartCo hosts or supports a system for a client, the roles and responsibilities for information inside that system are governed by the relevant client agreement and data processing terms.
Changes
We may update this page when our website, services or legal obligations change. The date at the top shows the latest version.