About SmartCo
A technology partner, not another software subscription.
SmartCo builds CRM platforms, portals, workflow systems and connected commerce for organisations whose work does not fit a standard sales pipeline, including care providers, training providers, field sales teams and asset-heavy operations.
Birmingham based. A sister company of Web Solutions, with digital systems experience dating back to 2011.
Why we exist
Software should fit the business, not the other way round.
Most businesses outgrow their software long before they replace it. The signs are familiar: the same data copied between a CRM, a spreadsheet and an inbox; hours a week spent on administration that exists only because two systems do not talk; and a team quietly working around the platform rather than in it.
The usual choices are to accept the compromise or commission a bespoke build at a price that only makes sense above a certain size. SmartCo offers a third route: a maintained platform shaped around how an organisation actually operates, with core pricing published on the website.
How we work
Four things we hold to.
Your terminology
If your team calls it a learner, a service user or a placement, the system does too. Renaming the business to suit the software is backwards.
Published pricing
The price is on the pricing page. No implementation fee on the standard plans, no per-connector setup fee for supported integrations, and no number that depends on what we think you can afford.
Staged rollout
Tested against real team scenarios, migrated record by record, and rolled out in stages with the ability to roll back. Never all at once.
We stay
When the operation changes, the system is extended. When something breaks, you call the people who built it, not a ticket queue.
The company
Who you are dealing with.
Buying an operational system is a long commitment, so the details that let you check us out are here rather than buried in a footer.
Where we work
Four operational worlds, one foundation.
The core platform is the same in every case. What differs is the vocabulary, the compliance obligations and the shape of the workflow.
Healthcare & care
Client records, visits, incidents, staff compliance and DBS expiry tracking, recorded as evidence rather than free text.
Education & training
The lead-to-learner journey: enrolment, delivery, assessment, certification, payment plans and portals.
Energy & field sales
Doorstep and telephone lead generation through consultant handover, finance approval and installation.
Operations & fleet
Projects, fleet, assets, stock, purchasing and multi-site work where the equipment matters as much as the customer.
Start with how the operation actually runs.
Not a feature-list exercise. We start with a conversation about the work, including the parts currently held together by spreadsheets.
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